漠视客户合理用电诉求、推诿搪塞怠慢客户，违反了（ ）。

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SQL Error: select id,body,options from ***_enewstiku_ where sourceid='69416' and id < 4494643 and id<>'4494643' order by id desc limit 5 SQL Error: select id,body,options from ***_enewstiku_ where sourceid='69416' and id > 4494643 and id<>'4494643' order by id asc limit 5