托业英语笔试部分测试题（五）

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• 91Which company was unsatisfied?

  A.Stan Mason's company

  B.The Shoe People

  C.JT Construction

  D.The sole company

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• 92How many people are on John Trimbald's crew?

  A.Four

  B.Five

  C.Six

  D.Twelve

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• 93What is the spray used for?

  A.To protect the boots from water

  B.To protect the soles from heat

  C.To protect the floors from soles

  D.To protect the boots from rubber

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• 94What should John Trimbald do if he remains unsatisfied?

  A.Return just the spray

  B.Call the President

  C.Mail another letter

  D.Request a refund

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• 95Which of the following words can best summarize the president's general attitude towards John, Trimbald's complaint?

  A.Critical

  B.Cooperative

  C.Hostile

  D.Indifferent

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• 96According to the letter, why did Ms. Lamy choose to contact Ms. Norman?

  A.Ms. Norman's company is close toWashington, D. C.

  B.Ms. Norman requested informationfrom Ms. Lamy.

  C.B.Ms. Norman requested informationfrom Ms. Lamy.C.Ms.Norman'scompany wasfeatured in a magazine.

  D.C.B.Ms. Norman requested informationfrom Ms. Lamy.C.Ms.Norman'scompany wasfeatured in a magazin

  E.D.Ms. Norman is an acquaintance ofMs. Lamy.

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• 97Why does TechnoHome require training for its staff?

  A.It attempts to increase efficiency.

  B.It plans to hire more experiencedpeople.

  C.It wants to assess the competenceof the staff.

  D.It tries to develop a customerservice mindset.

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• 98What programs will TechnoHome staff most likely take?

  A.Word Processing， Spreadsheets,and leadership Sills for SeniorManagers

  B.Presentation Slills, Word processingand Databases

  C.Word Processing and Spreadsheets

  D.Presentation Sills, effective Meetingsand Creating Lasting Relationships

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• 99What is NOT stated by Ms. Lamy?

  A.TechnoHome is located downtown.

  B.TechnoHome estimates its performenceoutoome.

  C.TechnoHome seeks forcoursesregarding interpersonal kills.

  D.TechnoHome expects the training tobe held at its own workplac

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• 100What will Ms. Norman most likely offer Ms. Lamy?

  A.Extra staff

  B.Assessment procedures

  C.Outstanding trainers

  D.A discount

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