商务英语：Telephone Calls

商务英语：Telephone Calls Telephone Calls 打电话 Brief Introduction 电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问 题，如果能通过电话方式解决，那便是最快捷、最有效率的。 Basic Expressions 1. This is Dajiang Food Store. How may I help you? 这里是大江食品店。请问我怎样能帮到你呢? 2. Could you put me through to the toy department? 请帮我接玩具部好吗? 3. I’d like to order 3 cases of beer. 我打算订购三箱啤酒。 4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900. 我叫托尼 ·史密斯，住上海宾馆 2107 房间，我的电话号码是 65678900。 5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage isincluded. 您订的书请汇款一千五百元过来，邮资包括在内。 6. Hold on a moment please. 请稍等。 7. I’ll see if she is in. 我去看看她有没有在。 8. I am afraid she is out at the moment. 对不起，她这会出去了。 9. I’ll be pleased to if I can. 如果能的话，我很高兴。 10. Extension 121, please. Sorry, the line is busy. 请接 121 号分机。 对不起，线路忙。 11. Could I speak to Mr. Johnson, please? Sorry, there is no one by the name of Johnson here. 我可以和约翰逊先生通话吗? 对不起，这里没人叫约翰逊。 12. Could you hold on a minute? I’ll get him for you. Certainly. Thanks. 稍等，我帮你去叫他。 行，谢谢。 13. Mr. Smith is tied up at the moment. OK. I’ll call again later. 史密斯先生现在脱不开身。 好的，我回头再打电话过来。 商务英语:打电话 A: United Development Corp. May I help you? B: I’d like to speak to Mr. Smith, please. A: Who shall I say is calling, please? B: This is Miss Zhang from ABC Corp. A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment. B: When will he come in, do you know? A: I suppose he won’t be in until 11:00. B: May I leave a message? A: Certainly. B: Please ask him to give me a call as soon as he returns. He has my number. A: Very well, Miss Zhang, I’ll do that. B: Thank you. Goodbye. -- 联合开发公司。您有什么事 吗? -- 我想和史密斯先生通电话。 -- 可以告诉我您是哪位吗? -- 我是 ABC 公司的张小姐。 -- 对不起，张小姐，史密斯先生 现在不在。 -- 他什么时候来，你知道吗? -- 我估计他要到十一点才会来。 -- 我可以留个口信吗? -- 当然可以。 -- 他一回来就请他给我回个电话。 他有我的电话号码。 -- 好的，张小姐。我会的。 -- 谢谢。再见。