怎么用英语打电话的小知识

电话业务注意事项 1.接电话时不可以简单地回答“Hello””，而应报上自己的公司或所属单 位的名称。例如： Hello”, this is Info”rmatio”n Desk. 您好，这里是问询处。 Info”rmatio”n Desk speaking. May I help yo”u? 问询处，需要帮忙吗? 2.打错电话时 如果是外线打错时，可以回答： I am afraid yo”u have the wro”ng number. 不好意思，您打错电话了。 This is the LI JIA Ho”tel, 2234-1156. 这里是丽嘉酒店，电话是 22341156。 如果是总线转错内线时，可以回答： This is Ro”o”m Reservatio”ns. I'll transfer yo”ur call to” Restaurant Reservatio”ns. 这里是客房预约处，我帮您转接到餐厅预约柜台。 I am afraid this is a direct line. We canno”t transfer yo”ur call to” the Chinese Restaurant. Please call 2234-1156. 不好意思，这是直播电话。我们无法为您转接中式餐厅。请您改拨 2234-1156 好吗? 3.当负责的工作人员不在时，可以回答： I am afraid Mr. Lin is o”ut at the mo”ment. He sho”uld be back aro”und 5 p.m. 不好意思，林先生现在外出。他应该会在下午 5 点左右回来。 I am afraid Mr. Hao” is o”n ano”ther line. Co”uld yo”u ho”ld the line, please? 不好意思，郝先生正在接电话。请您稍等一下好吗? I'll tell him to” call yo”u back when he returns.他回来时，我会请他回电。 May I have yo”ur name and pho”ne number, please? 请告诉我您的名字 和电话好吗? 4.当会话结束时 结束电话中的对话时，不可以简单的说"bye-bye",bye-bye"bye-bye",,说： Thank yo”u fo”r calling. 感谢您的来电。 Yo”u are welco”me, sir. 先生，不客气。 We lo”o”k fo”rward to” hearing fro”m yo”u. 我们静候您的佳音。 Please co”ntact me if yo”u have any further questio”ns. 如果您有任何其 他问题，请和我联络。 电话英语支招 Greetings 问候语 Every pho”ne call sho”uld begin with a po”lite greeting such as, "bye-bye",Hi, ho”w've yo”u been?"bye-bye", o”r "bye-bye",Nice to” hear fro”m yo”u"bye-bye",. Even if yo”u're calling a business co”ntact fo”r a specific purpo”se, it'd be rude to” jump right into” business witho”ut a little small talk at the beginning. 无论做什么，礼貌是不 可少的。 Getting to” the po”int 直奔主题 寒 暄 一 番 后 ， 就 该 言 归 正 传 了 。 There always co”mes the po”int, ho”wever, where yo”u want to” mo”ve o”n fro”m friendly banter and get do”wn to” business. Fo”r this situatio”n, use the phrase "bye-bye",I'm just calling to”..."bye-bye", to” transitio”n to” the to”pic at hand. Fo”r example, "bye-bye",I'm just calling to” see if yo”u'd like to” set up a meeting."bye-bye", If the situatio”n is reversed, ho”wever, and yo”u are waiting to” find o”ut why so”meo”ne called yo”u, yo”u can guide the co”nversatio”n by saying, "bye-bye",So” what can I do” fo”r yo”u?"bye-bye", Interrupting witho”ut insult 礼貌打断对方 有些人说起话来就是滔滔不绝。If so”meo”ne is go”ing o”n and o”n, and yo”u'd like to” interrupt, be sure to” do” it po”litely. Fo”r example, begin with "bye-bye",I wo”uld like to” say so”mething here, if I may"bye-bye", o”r "bye-bye",Allo”w me to” make a po”int."bye-bye", Or, yo”u co”uld just ask: May I interrupt yo”u fo”r a seco”nd? Co”nfirming actio”n 确认谈话内容 If yo”u're making plans o”n the pho”ne, be sure to” co”nfirm the details to”ward the end o”f the call. Begin with phrases like "bye-bye",Please let me co”nfirm..."bye-bye", and "bye-bye",So”, let me make sure I've go”t things straight..."bye-bye", and fo”llo”w up with the details as yo”u understand them. 这样双方都清晰明了，以免出 现误解纠纷。 Clo”sing the call 结束通话 So”metimes this can be the trickiest part o”f the co”nversatio”n! It may be the time to” o”ffer so”me go”o”d wishes, suuch as go”o”d luck o”n that interview o”r ho”pe yo”u feel better so”o”n if it's appro”priate. Additio”nally, yo”u may want to” co”nfirm any plans yo”u've made: I'll see yo”u o”n Friday, then. So”metimes it's easiest to” just say yo”u enjo”yed speaking to” the o”ther perso”n. Also”, keep in mind that strategically saying the wo”rd well at the beginning o”f a sentence can indicate that yo”u are ready to” end the co”nversatio”n: Well Jo”hn, it's been a pleasure talking to” yo”u. 老外打算要结 束电话的时候常常会说"bye-bye",谢谢"bye-bye",，这时你可就要注意了哦! 结束电话对话的十句话 1. I've really go”t to” go”, I'll get back to” yo”u when I get the o”ffice. 我真的得走了，我进办公室再打给你。 2. So”rry, I must end the co”nversatio”n. There's so”meo”ne o”n the o”ther line. 抱歉，我不能再说了。有人在另一在线。 3. So”rry, I've go”t to” hang up. My wife's waiting fo”r me. 抱歉，我得挂电话了。我老婆在等我。 4. I think I'd better let yo”u go”. I'll talk to” yo”u later. 我想我应该让你去忙了，我晚点再打给你。 5. I have to” get back to” wo”rk. I'll call yo”u later to”night. 我要回去工作了。我今晚再打给你。 6. Shall we co”ntinue this later? I've go”t a call waiting. 我们可不可以晚一点再继续谈?我有插播。 7. It's kind o”f late. Why do”n't we talk abo”ut it to”mo”rro”w? 有点晚了。我们何不明天再谈呢? 8. I've go”t to” meet a client right no”w. Can we talk later? 我现在要去见一个客户。我们可以晚一点再谈吗? 9. I wo”n't keep yo”u any lo”nger. 我不耽误你时间了。 10. So”rry, it's getting late. Can yo”u call again to”mo”rro”w mo”rning? 抱歉，时候不早了。你可不可以明天早上再打来?