关于退换货的英语情景口语

英语口语 Lily：Hello, Customer Service.你好，客服中心。John：Hello. I bought the book "Home" from your website, but it misses some pages.你好，我从 你们网站买了一本 lily： hello, customer service. 你好，客服中心。 john： hello. i bought the book "home" from your website, but it misses some pages. 你好，我从你们网站买了一本《家》，但是页码不全。 lily： could you tell me your order number? 请问您的订单号是多少? john： 4-4-9-8-3-2-6-7-6. 四四九八三二六七六。 lily： ok, the title of the book is "home", right? all the copies of this book have already been sold, but we can still offer you a refund. 哦，是《家》对吗?这本书已经卖完了，不过我们可以给您安排退货。